Start here

Fast support paths

Report a bug

Send a clear report through Discord or email with the build version, player count, host/client role, and repeat steps.

Check Steam

Steam has the latest build status, announcements, patch notes, user discussions, and store feature list.

Email support

Use email for account-adjacent support, press questions, or reports that need attachments and extra context.

Copy & paste

Bug report template

Fill this in and post to Discord `#bug-reports` or email support. Specific reports get fixed faster.

Blood Moon Horror — Bug Report

Build version: [e.g. Update 0.6]
Platform: Windows PC / Steam
Role: [Host / Client / Solo / Spectator]
Player count: [1-8]
Area / objective: [map sector, puzzle type, active task]

What happened:
1.
2.
3.

Expected result:

Actual result:

Evidence: [screenshot / clip / log file]
Steam profile (optional):
Discord username (optional):
Post on Discord Discord setup pack
Bug report checklist

What to include

  • Build version: Example: Update 0.6 or newer Steam branch shown in-game.
  • Session details: Solo, host, client, spectator, LAN, or online co-op.
  • Player count: How many players were connected when it happened.
  • Area and objective: Map area, puzzle type, active task, and what failed.
  • Repeat steps: The shortest steps that make the issue happen again.
  • Evidence: Screenshot, short clip, logs, or a Steam discussion link.
Before reporting

Quick troubleshooting

Performance and launch

  • Verify game files through Steam.
  • Update GPU drivers and restart Steam.
  • Check that Windows 10/11 and DirectX 11 support are available.
  • Try lowering graphics settings if the issue appears during heavy effects.

Multiplayer and voice

  • Confirm every player is on the same Steam build.
  • Restart the lobby after a major patch or hotfix.
  • Check microphone permissions and Steam voice settings.
  • For desync reports, note who hosted and when the desync started.
  • See the operator manual for controls, voice chat, and co-op setup.
FAQ

Common support questions

Where should I report bugs?

Discord is best for fast reports and follow-up questions. Email support is better when you need to attach larger files or share private details.

What platform is supported?

Blood Moon Horror is currently listed for Windows PC on Steam.

Can I ask for press keys here?

Use the Press Kit page or email press@bloodmoongames.com with your outlet, channel, audience, and planned coverage.